Sutera Sanctuary Lodges At Poring Hot Springs

The whole environment is inviting and welcoming. Well maintained and and accommodation was super comfy and clean. The staff were so attentive to our needs and special mention to Manager Ridwuan and his super team of Sue, Fedro, Clive, Angie and Shiela. Arriving late, they even took the trouble to ensure that we were able to enjoy the hot spring tub! The breakfast was yummy and a wide spread of food available for our enjoyment. Thoroughly enjoyed our stay and certainly look forward to going back again. Good job Sutera Sanctuary lodges @ Poring!

We stayed in a villa and it was amazing. The house is light clean and beautiful. 2 bedrooms, one living room and two bathrooms. Enough space for everyone in our group. Parking is right in front of the house. Very close to the park entrance. I definitely recommend the place for staying in Kinabalu park. I think it’s the best choice there

The staff are just fantastic! Helpful, knowledgeable, friendly and professional, from the first greeting at reception by Angie and Pedro, to the very friendly team who serviced our room beautifully, to the wonderful breakfast staff … Wabster, Talia and Alice. Nothing was too much trouble and the staff were always beautifully dressed and clean. Our first two nights we were sandwiched in between two noisy lodge occupants who slammed doors and spoke extremely loudly/ shouting to each other. On the last night, we were upgraded to a beautiful, large and quiet room. It was bliss. The staff decorated our bed as we were celebrating our wedding anniversary and they made us feel so valued and special. We will definitely recommend Sutera Sanctuary Lodges at Poring Hot Springs and we cannot wait to return.

My stay at this hotel was excellent, despite booking this branch by mistake instead of the other one I intended. I’m glad I made this error because the experience turned out to be wonderful. The room, called the ‘River Lodge,’ was clean and comfortable. The staff were extremely helpful and cooperative. One of the standout features was the on-site restaurant within the park, which offered delicious meals for breakfast, lunch, and dinner. I highly recommend this hotel, especially for families planning to visit the park

By virtue of being in the hot springs, the ambience was superb. You get early access to the springs and the park.